Shipping policy
Delivery Information
All orders are dispatched within 1–2 working days. Tracked shipping on every order.
United Kingdom
| Order Value | Service | Estimated Delivery | Cost |
|---|---|---|---|
| Under £50 | Tracked Standard | 3–5 working days | £3.99 |
| £50 and over | Tracked Standard | 3–5 working days | FREE FREE |
Working days are Monday–Friday, excluding UK public holidays. Orders placed on weekends or bank holidays are processed the next working day.
Europe (EU)
| Service | Estimated Delivery | Cost |
|---|---|---|
| Tracked Standard (5–7 days) | 5–7 working days | £14.99 |
| Tracked Express (5 days) | Up to 5 working days | £19.99 |
| Full Collection Order | 5–7 working days | FREE FREE |
Worldwide
| Order | Service | Cost |
|---|---|---|
| Under £64.99 | Tracked International | £19.99 |
| £64.99 and over | Tracked International | FREE FREE |
Delivery times for worldwide orders vary by destination. Import duties and taxes may apply and are the customer's responsibility. We'll notify you at checkout where applicable.
Countries We Ship To
FAQs
Can I change my delivery address after ordering?
Only before your order is dispatched. Email peelateam@peelanails.com immediately with your order number. Once dispatched, we cannot redirect parcels.
My order hasn't arrived — what do I do?
Check your tracking link from your dispatch email first. If your order is more than 7 working days overdue (UK) or 14 working days (international), contact us at peelateam@peelanails.com with your order number.
My parcel arrived damaged. What happens?
Photograph the parcel before opening and contact us within 30 days of delivery via peelateam@peelanails.com or our Returns page. We'll arrange a replacement or full refund.
What is a Full Collection Order?
A Full Collection Order means you've purchased the complete Peela nail polish collection in a single order. These qualify for free delivery worldwide.
Still have a question about your delivery?
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