Returns & Refund Policy
Effective date: 15 July 2026 | Peela Distribution Ltd, Company No. 17151782
Returns
We accept returns on products that are completely unopened and unused — in exactly the same condition as delivered — within 14 days of delivery. The product must be returned in its original, undamaged packaging with all components included.
Once a product has been opened or used in any way, it cannot be returned. This applies for health and hygiene reasons applicable to cosmetic products. This does not affect your rights if the product is faulty or damaged.
How to Return
All returns must be started through our online Returns Form only. We do not accept returns by email or phone.
- Complete the Returns Form at peelanails.co.uk/returns within 14 days of delivery
- Include your order number and reason for return
- Wait for our written confirmation before sending anything back
- Returns sent without prior confirmation will be refused
Return postage is your responsibility. We recommend a tracked service — we cannot process refunds for items lost in return transit.
Faulty or Damaged Products
If your product arrives damaged, faulty, or not as described, you are entitled to a full refund including original delivery charges and reasonable return postage — regardless of whether the product has been opened. Notify us via peelanails.co.uk/returns within 30 days of delivery.
30-Day Money-Back Guarantee
This is separate from our returns policy. If you've used the product and it didn't apply or peel the way we show — we'll refund you.
To qualify, you must:
- Submit a claim at peelanails.co.uk/guarantee within 30 days of delivery
- Upload video evidence of both your application and your peel — no exceptions, still images are not accepted
- Have applied the product to natural, lightly buffed, clean, dry nails with nothing else on them
- Have followed the application instructions at peelanails.co.uk/how-to-apply
One claim per order, per customer, per household — lifetime limit.
Buy Now Pay Later Orders
Orders placed using Klarna, Clearpay, or any other Buy Now Pay Later service are not eligible for refunds under this returns policy or the 30-Day Money-Back Guarantee. Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
Refunds
Approved refunds are processed within 14 days of us receiving and inspecting your return, to your original payment method.
Unopened returns: product price only — original delivery charges are non-refundable.
Faulty or misdescribed products: full refund including delivery and return postage.
Your Legal Right to Cancel
As a UK or EU consumer, you have the legal right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013. This right does not apply to products that have been opened or used after delivery, for health and hygiene reasons applicable to cosmetic goods. Where a product remains completely unopened and unused, your full statutory right applies.
To exercise this right, notify us via peelanails.co.uk/returns.
Contact
Questions about a return or refund? Email peelateam@peelanails.com — we aim to respond within 24 hours.
Full Terms & Conditions: peelanails.co.uk/terms
