Privacy policy

Last Updated: 29 January 2026

peelanails operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. peelanails is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail in respect of the collection, processing, and disclosure of personal information.

By accessing or using any of the Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

“Personal information” refers to information that identifies or can reasonably be linked to you. It does not include information that has been anonymised or de-identified.

Depending on how you interact with the Services and as permitted by applicable law, we may collect:

• Contact details: name, billing address, shipping address, phone number, email address

• Financial information: payment card details, transaction details, payment confirmations

• Account information: username, password, preferences, and settings

• Transaction information: products viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled

• Communications: information you provide when contacting customer support

• Device information: IP address, browser type, network identifiers

• Usage information: interactions with and navigation of the Services

2. Sources of Personal Information

We may collect personal information from:

• You directly when you create an account, place an order, or contact us

• Automatically through cookies and similar technologies

• Service providers acting on our behalf

• Partners or other third parties

3. How We Use Your Personal Information

We may use your personal information to:

a. Provide and Improve Services

To process payments, fulfil orders, manage accounts, arrange shipping, process returns, personalise shopping experiences, and improve the Services.

b. Marketing and Advertising

To send promotional communications and display advertisements based on your interactions with our Services.

c. Security and Fraud Prevention

To authenticate accounts, secure transactions, detect fraud, and protect users and the Services.

d. Communication

To provide customer support and maintain our relationship with you.

e. Legal Compliance

To comply with legal obligations, respond to lawful requests, and enforce our terms and policies.

4. Disclosure of Personal Information

We may disclose personal information:

• To Shopify and service providers supporting payments, analytics, fulfilment, and hosting

• To marketing and advertising partners in accordance with their privacy notices

• Where you direct or consent to disclosure

• To affiliates within our corporate group

• In connection with business transactions, legal obligations, or enforcement of rights

5. Relationship with Shopify

Our Services are hosted by Shopify. Information submitted may be shared with Shopify and third parties located outside your country of residence to provide and improve the Services.

Shopify may process personal information for enhanced features. Shopify is responsible for processing personal information for those purposes. More information is available in the Shopify Consumer Privacy Policy and Shopify Privacy Portal.

6. Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party platforms. Information shared on public or third-party platforms may be visible to others.

7. Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority. Parents or guardians may contact us to request deletion of a child’s data.

8. Security and Retention

No system is completely secure, and we cannot guarantee absolute security. Information retention depends on business, legal, and contractual requirements.

9. Your Rights and Choices

Depending on your location, you may have rights including:

• Access to personal information

• Deletion or correction of personal information

• Data portability

• Opt-out of targeted advertising

• Managing marketing communications

UK and EEA residents may also have rights to object to processing or withdraw consent.

Requests may require identity verification and will be handled in accordance with applicable law.

10. Complaints

If you have concerns about data processing, please contact us. You may also lodge a complaint with your local data protection authority where applicable.

11. International Transfers

Personal information may be transferred outside your country. Transfers outside the UK or EEA rely on approved safeguards such as Standard Contractual Clauses unless adequacy decisions apply.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on the website with a revised “Last Updated” date.

13. Contact Us

If you have questions or wish to exercise your rights, contact us at:

Email: operations@peelanails.com
Address: Meydan Grandstand, Dubai, UAE

For data protection purposes, we act as the data controller of your personal information.