Contact information

.peela-contact { max-width: 760px; margin: 0 auto; padding: 40px 20px; font-family: inherit; color: #2c2c2c; } .peela-contact h1 { font-size: 1.6rem; font-weight: 600; margin-bottom: 6px; } .peela-contact .subtitle { color: #888; font-size: 0.88rem; margin-bottom: 36px; } .peela-contact .contact-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; margin-bottom: 36px; } .peela-contact .contact-card { background: #f5f5f5; border-radius: 8px; padding: 22px 20px; } .peela-contact .contact-card .icon { font-size: 1.4rem; margin-bottom: 10px; } .peela-contact .contact-card h3 { font-size: 0.82rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.07em; color: #888; margin: 0 0 6px; } .peela-contact .contact-card p { font-size: 0.9rem; color: #2c2c2c; margin: 0 0 4px; font-weight: 600; } .peela-contact .contact-card span { font-size: 0.82rem; color: #888; } .peela-contact .contact-card a { color: #2c2c2c; text-decoration: none; font-weight: 600; } .peela-contact .contact-card a:hover { text-decoration: underline; } .peela-contact .email-banner { background: #2c2c2c; color: #fff; border-radius: 8px; padding: 24px 28px; margin-bottom: 36px; display: flex; align-items: center; justify-content: space-between; gap: 20px; } .peela-contact .email-banner div h2 { font-size: 1rem; font-weight: 600; margin: 0 0 4px; color: #fff; border: none; padding: 0; } .peela-contact .email-banner div p { font-size: 0.85rem; color: #aaa; margin: 0; } .peela-contact .email-banner a { display: inline-block; background: #fff; color: #2c2c2c; padding: 10px 22px; border-radius: 4px; font-size: 0.85rem; font-weight: 700; text-decoration: none; white-space: nowrap; letter-spacing: 0.03em; } .peela-contact h2.section-head { font-size: 0.78rem; font-weight: 700; text-transform: uppercase; letter-spacing: 0.08em; color: #888; margin: 36px 0 14px; padding-bottom: 8px; border-bottom: 1px solid #ebebeb; } .peela-contact .faq-item { border-bottom: 1px solid #f0f0f0; padding: 14px 0; } .peela-contact .faq-item:last-child { border-bottom: none; } .peela-contact .faq-q { font-weight: 600; font-size: 0.9rem; margin: 0 0 5px; } .peela-contact .faq-a { font-size: 0.87rem; color: #666; margin: 0; line-height: 1.65; } .peela-contact .faq-a a { color: #2c2c2c; } .peela-contact .hours-row { display: flex; justify-content: space-between; padding: 10px 0; border-bottom: 1px solid #f0f0f0; font-size: 0.88rem; } .peela-contact .hours-row:last-child { border-bottom: none; } .peela-contact .hours-row .day { color: #444; } .peela-contact .hours-row .time { font-weight: 600; color: #2c2c2c; } .peela-contact .hours-row .closed { color: #aaa; font-weight: 400; } .peela-contact .address-box { background: #f5f5f5; border-radius: 8px; padding: 20px 24px; font-size: 0.88rem; color: #555; line-height: 1.8; } .peela-contact .address-box strong { color: #2c2c2c; display: block; margin-bottom: 4px; } @media (max-width: 560px) { .peela-contact .contact-grid { grid-template-columns: 1fr; } .peela-contact .email-banner { flex-direction: column; align-items: flex-start; } }

Contact Us

We'd love to hear from you. Our team typically responds within 1–2 business days.

✉️

Email

peelateam@peelanails.com

General enquiries, orders & feedback
📦

Returns & Refunds

Submit a Return

Use our online returns form — we don't accept returns by email
⭐

Money-Back Guarantee

Submit a Claim

30-day guarantee claims via our online form only
🚚

Delivery Queries

Delivery Information

Shipping costs, timescales & tracking help

Response Hours

Monday – Friday9:00 am – 5:00 pm
SaturdayClosed
SundayClosed
UK Bank HolidaysClosed

Common Questions

Where is my order?

Check the tracking link in your dispatch confirmation email. If your order is more than 7 working days overdue (UK) or 14 working days (international), email us at peelateam@peelanails.com with your order number.

How do I return a product?

All returns must be submitted via our online returns form. We do not accept return requests by email or phone. Please read our returns policy before submitting.

Can I change or cancel my order?

We process orders quickly. If you need to make a change, email peelateam@peelanails.com immediately with your order number. We cannot guarantee changes once an order is dispatched.

My item arrived damaged — what do I do?

Photograph the parcel and product before opening fully, then contact us within 30 days of delivery at peelateam@peelanails.com. We'll arrange a replacement or refund at no cost to you.

I'm not happy with the product — can I get a refund?

Yes — we offer a 30-Day Money-Back Guarantee for customers who have genuinely tried the product. Submit your claim via our online form with the required video evidence.

Do you offer wholesale or bulk orders?

For wholesale and trade enquiries, please email us at peelateam@peelanails.com with details of your business and requirements.

Registered Address

Peela Distribution Ltd 2 Bold Street
Preston
PR1 7JT
United Kingdom

Company No. 17151782